Board expert Nancy Falls outlines the most common mistakes with boards…

Many entrepreneurs never get past their first-stage focus on their innovative product, scaling the business globally, organizing a structure to handle thousands of employees, and concentrating their focus “on the business” rather than working “in the business.” In my experience, here are some of the key elements of that “second-stage” of entrepreneurship.a

It’s no longer possible to separate customer support from the overall customer experience. Both are part of the relationship that you build with your customers through a compendium of all the interactions you have with them. Any one of these can be the key to amazing advocacy, or the beginning of an aggressive visible campaign against you. The world today is small, and there is no room to hide. Be responsive, do more, and you will get more.

The message I hear publicly from most entrepreneurs is that you have to think outside the box and take big risks to ever beat the odds and be among the less than ten percent that experience real success. But privately, as a mentor to many entrepreneurs, I see mindsets and attributes that may be equally critical to success but are not readily admitted, for fear of being too wacky.

Brand leadership sets the tone for the new way to structure your business and set your long-term strategy. Here is our list of key reasons to use inbound marketing as a focus for the next generation of your business and your customers.

Effective delegation is a skill that we can all learn and benefit from, and improve on over time, through a new and continual focus on the following key principles.

Every entrepreneur tries to maximize his startup growth by building and selling more product and services for the widest geographic area that he or she can support. This strategy is called “organic growth,” yet it alone may yield only a fraction of the potential you could achieve, unless you add the additional strategies of partnerships […]

Backable,” by Suneel Gupta with Carlye Adler, solidifies my belief that anyone can learn to be perceived as more credible and persuasive, and it’s a skill that every entrepreneur and business professional needs to master. Here are seven key steps which both Gupta and I agree are necessary for success.

Many startups fail before reaching that magic “cash-flow positive” position they have been striving for, despite seemingly reasonable financial projections. A closer analysis often indicates the cause to be a lack of diligence in handling common business finances. These mistakes are usually masked by excuses, like the economy turned on me, or my competitors played dirty.