In an age where reviews determine how much business you get and airbnb is stealing your customers, it is important for hotels to know what people think about their service before their guests reach websites such as Yelp and Trip Advisor. While it may be difficult to intuit problems about your service, Go Moment is making it easier by providing the ability to message hotels directly to provide feedback and answer any question your customers may have. Having the ability to email or text your hotel creates a better experience for the guests as well as prevent potential hyper critical guests from giving you a bad rating.
Raj Singh, CEO and Founder takes us through his new company and what it plans to accomplish.
Tell us about the product or service.
Our solution allows guests to easily text their hotel. Since our technology works in real time, hotel staff and management are instantly alerted about delays, service failures, or poor guest feedback and provide much better service.
How is it different?
Go Moment is the only platform in hotels that automatically handles 90% of guest service interactions.
What market are you attacking and how big is it?
All hotels around the world. US market size is over 52,000 hotels.
What is the business model?
SaaS pricing model, with pricing dependent the number of rooms per hotel.
What inspired the business?
After creating billions of online experiences for brands like Virgin and Lady Gaga, I wanted to create memorable offline experiences. I travel a lot, and my family is involved in the hotel industry, which gave me visibility into both sides of a traveler’s pain. I saw how long it takes for the front desk to fulfill guest requests. At one of my hotel stays, I noticed an elderly gentleman standing in line behind 6 people waiting to ask a 10-second question about the shuttle schedule. I thought, why can’t we use automation to provide instant guest service? Guests should be able to check in quickly, provide feedback, and receive instant answers about simple questions. With 700 million guest check-ins per year in the US alone, I knew that if we solved the problem well, I could create memorable offline experiences at scale.
What are the milestones that you plan to achieve within six months?
Over 3 million happy guests!
Multi-language understanding (Japanese, Chinese, Spanish, and French)
If you could be put in touch with one investor in the community who would it be and why?
An investor directly involved in the hospitality and tech.
What does being “Made in LA” mean to you and your company?
Being Made in LA means that you are woven from the same thread that promotes innovation, creativity, and passion that LA is known for. As Frank Lloyd Wright said, “Tip the world over on its side and everything loose will land in Los Angeles.” This makes LA the best place in the world to start a company, and most importantly, enjoy a good life.
What else can be done to promote early stage entrepreneurship in Los Angeles?
Putting more resources at the disposal of current and prospective entrepreneurs. By helping build a strong community base, especially one with a common ambition, as well as provide tax incentives, will encourage more people to branch out on their own.
Where is the best place to watch the sunset in Los Angeles?
The rooftop of our office building in Santa Monica!