The real-time co-browsing, screen sharing and remote desktop market is one that has attracted a lot of attention within the venture capital community these past 5 years. Right here in LA is Samesurf, an early entrant of the LA Technology scene since 2009, boasting the most advanced co-browsing engine in the world, along with the benefit of requiring no installs or downloads. LA Tech Watch introduces you to Samesurf.
Tell us about the product or service.
Samesurf is a real-time sales, support and collaboration offering that features the most advanced co-browsing engine in the world. Our patented synchronized browsing technology transcends screen sharing by empowering a virtually unlimited number of people to co-browse online content together from any device or browser without installs of any kind. Samesurf pairs best-in-class collaboration technologies with comprehensive analytics to form a highly versatile SaaS and platform offering for businesses, individuals and websites.
Samesurf integrates real-time collaboration tools like co-browsing, screen sharing and remote desktop into a single offering that supports diverse use cases. We augment these core features with complementary options like HD video chat, screen drawing and live messaging to simulate the experience of being together in real life. Samesurf also provides advanced support and sales solutions such as live chat and presentation software to support seamless entry into highly visual, collaborative interactions between agents, salespeople and customers.
Since 2009, Samesurf has transformed install-free collaboration by pioneering seamless co-browsing across virtually all web-enabled devices. Within this process, client conversion rates, support times and sales processes have heightened in a precipitous fashion as customers and agents are now able to seamlessly browse content together from any computer, tablet or mobile device.
How is it different?
Samesurf differentiates itself from alternative offerings for visual collaboration by eliminating install and coding requirements while functioning seamlessly across all desktop and mobile browsers. Our offerings also enable lag-free co-browsing of any form of content on an out-of-the-box basis. From an IP protection standpoint, Samesurf is the only company in the hyper growth collaboration space to hold multiple US patents relating to synchronized browsing of the web and mobile applications.
What market are you attacking and how big is it?
Samesurf is successfully attacking the sales, support and collaboration software markets within the SMB and Enterprise verticals. This market is estimated to grow to $36B by the end of 2015.
What is the business model?
Samesurf sells licenses to SMB and Enterprise clients on a per user/per month basis to utilize its suite of offerings for sales, support and collaboration. You can gain additional insight on pricing by visiting the website.
What inspired the business?
I cofounded Samesurf with Sapient Chairman and my Cofounder Jerry A. Greenberg in January of 2009. We were set to start development on a virtual world project that would enable users to inhabit simulations of real world environments like Los Angeles and San Francisco. During focus testing, we realized that the ability to interact with an in-world web browser within a 3D environment showed the most promise in that users loved being able to shop and browse together via their avatars on mock computers that resided in the virtual world. Accordingly, we decided that we would develop an install-free synchronized browsing mechanism that would enable co-browsing of this type without being limited by the heavy install requirements that come with virtual worlds and other collaboration technologies like screen sharing.
What are the milestones that you plan to achieve within six months?
Samesurf is tracking to support 300 enterprise and 3000 SMB clients by the end of 2015.
If you could be put in touch with one investor in the community who would it be and why?
We would love to interface with Amazon’s venture group since we believe that the ability for an Amazon support agent to walk a customer through an experience on their site from any device or browser would serve as very compelling technology for a company like Amazon that prioritizes cutting edge customer support.
What does being “Made in LA” mean to you and your company?
Since our founding in January 2009, Samesurf has served as an early entrant in the LA Technology Scene. Despite repeated pressures to originate and move our business to the Silicon Valley, we are quite proud of our roots and the community of innovation we have helped to foster here in Los Angeles.
What else can be done to promote early stage entrepreneurship in Los Angeles?
The primary mechanisms to promote early stage entrepreneurship in Los Angeles include the establishment of a greater number of VCs in the area, shining a bright light on the continued success and innovation of LA-based companies and a higher number of successful exits for companies in the area.
Where is the best place to watch the sunset in Los Angeles?
Mastro’s Beach Club on PCH.